I opted to pickup a mattress, boxspring and bed as part of an order with a friend (who had there portion delievered). Items were loaded and was asked to confirm receipt by signing sheet. Once home the mattress (which was wrapped) was soaked 2' from one end and the boxspring had tears in the fabric. After calling the store, I was told if i signed i inspected it. I was not informed we were inspecting the WRAPPED and BOXED items.
After photos and emails were exchanged with sales staff the warehouse manager chimed in and said it was my fault and fine when it left...went on to say i did something to it and had to bring it back myself and they don't need to exchange it (after sales said they would).
Several unprofessional emails and a call later from the warehouse manager, the sales staff offered to pay for the delivery themselves to clear this up...which is perposterous. This is an internal Park's issue and the warehouse manager has no customer skills whatsoever.
- Approximate cost of services:
- $3,000.00