Raintree Irrigation & Outdoor Systems

We have used Raintree for approximately 15 years and have always been satisfied. I am not sure if the company has been taken over this year or what has happened but the service is terrible. Unfortunately, you are asked to pay for your plan in advance which we paid for in early April 2023. First problem, they forgot to schedule our opening and our grass turned brown. When they did finally acknowledge that we were missed and scheduled an appointment, they again didn't show up. When I called them I got a woops sorry for our mistake. Secondly we were scheduled for our first inspection waited home all day and they didn't show up again. I have written to the owner and requested a conversation and got no reply. Followed up and left him a message and still no rely. I am lost for words with this company and cannot recommend them to anyone.

Moved into a new house. And called Raintree to assist in opening the system. The customer service was great. They arrived on time and showed me how to use the system and answered any question. Jaime is always helpful and accommodating. Would highly recommend them.

Kevin came by, closed off my system, walked me through the basics of how to use the system as I had just moved into a new house. Will be using them again in the spring to make adjustments and ensure everything is running smoothly. Thank yoi

This company does not understand the meaning of customer service. Their office staff is rude and acts as if dealing with a customer is an imposition on their time. They are inept at booking, cancel often and then we wait for weeks to get rescheduled. They make one feel like you are the least important customer. Raintree installed the system and has been opening and closing it for 17 years - and yet every year they can't figure it out. We have owned the home for 5 years and it has been a constant struggle. They never book enough time even though they know the size of the system. We arrange to be at home for them, the technician comes and either he doesn't know enough to work on the system, or doesn't have enough time scheduled. Re-booking takes weeks. We are done - we have moved on to an excellent company who puts customer service FIRST.

Our first home with an irrigation system so we had no idea how to use it! Tried to contact a couple of other companies who never replied. This company responded within hours of my email and an appointment was arranged for the next day! I was actually very surprised as I thought it would have been at least a couple of weeks (but we got lucky!). Very professional, the guy called before he arrived to give us a heads up. Repaired one of the broken sprinklers (from a contractor that had been working on the house the month before). He had come totally prepared, had the parts needed to fix it , got the entire system up and running without a hitch and showed us how to use the system, even programmed the system so we didn't have to. Finished in a timely manner. We will be using this company again for certain.

This company is completely inept at scheduling and keeping appointments.
They continually reschedule and then don't show up at the appointed time. Even after they miss an appointment, they are not at all accommodative in rebooking.
Their work, once it actually gets done, has been good but their customer service makes utilities, cable and telephone companies look good.

June 10th we were supposed to get someone in to re-do our irrigation system. They rebooked on June 6th to get someone in for June 13th. The person who came in told us it wasn't booked properly, and while he could do some of the work, someone else would need to come in later to complete the job. Apparently the first guy who came in and inspected the work to be completed either hadn't submitted it correctly, or the office didn't plan it properly. When my wife called in later that day and said that we wanted someone to come in earlier, given we had waited over a month for the first guy to come in, she was told in an abrupt tone that the earliest to get someone in would be July 2nd. Really poor customer service. I talked her in to sticking with Raintree, as we had been customers for a while. But then we were told that the right technician can't come in until July 7th. Raintree calls on July 7th morning and cancels due to the rain, though it is sunny! They can't get someone in until the 18th July. Awful service for long-term customers.

Someone from Raintree called last week, twice, and another technician came round and fixed the entire system. Apparently, the first technician misdiagnosed the problem. Our irrigation system now works. While I am happy that everything now works, I wish that this had been a smoother experience. I'll be interested to see what our next experience with Raintree is like, as based on this fix, I suppose they have deserved another chance.

After my initial disappointment with this company's service, I have to say, that they have redeemed themselves ever since. I have been using them for the past 4 years now, and they have not stood me up since. They show up as scheduled and their technicians are pleasant, efficient and thorough. I decided not to switch to a different company hoping that the past disappointment was just one of. So I want to edit my initial review to be fair.

Great job and very affordable, guarantee that it will be fine in spring or they will repair. Suggested ways to save money even though it would not make them money. Very nice and great customer service.

Since the purchase of our home 12 year ago we have used Raintree to winterize our sprinkler system every fall.
They have given us exceptional service.
Always send out a reminder, very punctual, friendly and efficient.