I bought this new "ARCTIC SPA" Hottub in Aug 2012 from Paradise Bay in Calgary for $12000.00.In just over 3 years of ownership i have had 4 major warranty repairs/parts failures.The first was pump # 2 overheating and going into limp mode,Paradise sent a tec out to look at it and just reset the pump with the switch and said to do that if it did it again.Over and over again it did it until the reset would not work----pump was replace under warranty.Second problem was a pressure switch---replace by Paradise under warranty.The third repair was the mother board burnt up,replaced under warranty.Now we are at having problems again with the mother board ,smells burnt again and the hottub has tripped the breaker---tec say it a $700 repair once the warranty is done.Absolute garbage and poor reliability.Paradise Bay advertises a lot about how "ULTRA" Reliable these tubs are,i would hate to see what "UNRELIABLE" means to them.Don't buy the hype from these guys as the service tec says we have really good tubs out there with no problems---you got a bad one and we will fix it for free until the warranty is up.After that i can see this just being a pile of crap that requires constant repairs---DO NOT BUY ONE OF THESES TUBS FROM ANY DEALER.
- Approximate cost of services:
- $12,000.00