Mermaids and customer service : A great analogy for 2 things both fictitious
Mermaids is a good name for this place, because they are as fictitious as the service they provide customers.
First off, I am someone who is patient and understands nothing is perfect. I knew this company charged more than their competitors but thought I was buying peace of mind with their years in business; I was completely wrong. I bought a new pool with them and had problems with installation dates continually changing, parts not working properly, refusal to reimburse non working parts and most of all, atrocious after sell customer service. The communication between departments is defective; you send emails, you wait a long time for a response; you go in-store, you are told to send an email...
I also understand now why their star rating is so high. As soon as you write a bad review, they offer you free services if you take them down. This star rating is definitely not a true representation of the quality of service they provide. I recommend you shop around and take a look at competitors...
- Approximate cost of services:
- $20,000.00