Worst communication I have ever experienced
Arborcare Tree Service provides the WORST customer service and tree service I have ever experienced. From poor communication on what can and cannot be done, to their staff's inability to complete a job as per the contract, to not returning phone calls (2 months!) and not returning to our home to finish the job, they are hands down the worst.
- Approximate cost of services:
- $170.00
- Company Response
The services were completed to contract and our customer service team made every effort to service you as a client. The tree that you had removed is common to suckering which was explained. Suckers were to be expected and were referenced in your agreement of service. Suckering can not be prevented without the use of chemicals which we do not recommend as it is not environmentally friendly, we recommend consistently cutting them back to their gradual end. We returned to your site last year at no charge to cut the suckers in the interest of customer service although this was not required. We can not return on a yearly basis free of charge to cut suckers when they are not covered under the original contract. Despite repeated attempts to communicate this to you I am unsure of any other resolution we could have offered. The balance of the service has been outstanding for over a year with no valid breach of contract to warrant the hold back of payment. I am more than happy to provide pricing on return visits to cut the suckers should your account be brought up to date.