The owner seemed very patient & detail oriented, that was the reason I used the co. However, the installers (2persons) so unprofessional. One time the guy had such difficult time to set the big arched window on my 2nd floor, I was so worried that he or the window could fall off to ground, so I came and gave extra hands. The finish of the interior work were so rough that I has been ashamed to show my windows to guests. Later on I found out that the owner did not gave me right info on choice of windows and installations.
- Approximate cost of services:
- $5,000.00
- Company Response
I'm very disappointed to hear of your experience. I'm a little shocked as our installers always go the extra mile to make sure the homeowner has a great experience. I sincerely apologize if this wasn't the case. Large shaped windows can be a bit cumbersome and do make homeowners a little uneasy but rest assured, our installers have been doing this for years without incident. In regards to the interior finish, had we known this at the time the owner personally would have gone out and corrected any issues until you were 100% satisfied as we don't normally collect the final balance due until this is the case. I appreciate your feedback and really hope you reach out to us so that we can discuss this further and address any issues with the concerned party. Again, I sincerely apologize for your experience and hope to hear from you.
Penny