Parkwood Master Builder

While my concern has finally been addressed by Parkwood, I feel it's important for other potential buyers to be aware of the poor service levels provided by this builder post possession. Overall, I would advise against pursuing Parkwood Homes for your next home due to the poor Warranty Service levels provided by this builder after possession.

We took possession of our new home in August, and we noticed a large dent on the bottom of our washing machine. After reaching out to the site supervisor Rob, it took nearly two months to receive a response that they would not repair the washer as they believed it to be damaged by the Homeowner after possession. A few days later the Warranty Technician came out to inspect the Washer and advised they would repair the washer and he would have the office send off the approval to Trail Appliances to order replacement parts. Almost two weeks later after multiple follow ups, Parkwood reached out to advise they have again changed their mind and would not repair the washing machine.

If you do decide to build with Parkwood, I would suggest you request that Site Supervisor Rob not look after your build as the way he manages his builds is very sloppy and will leave you with an extensive laundry list of deficiencies to deal with once you take possession of your new home. I thought perhaps it was just myself who was having a bad experience but have heard from other neighbours, tradesmen, and even other Parkwood employees that his lack of attention to detail will leave you constantly reaching out to their warranty department for assistance.