An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Replacement of aluminum railings with wrought iron railings
An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Galvanized wrought iron railings
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It is unfortunate but necessary that I take time to reply to the highly exaggerated and untrue statements of Peter Solti from Greenapple Landscaping so that other Homestars subscribers can make their own educated opinion about Dufferin Iron & Railings.
As a personal affront to me, Oliver, Peter said that my service was poor. I serviced him through the whole consultation, installation and repair process. I continued to follow up so that we could finish this project in a timely manner acceptable by the end client.
Regarding the cracked stones, Peter was well informed that due to the inconsistent nature of stone and mix of concrete we are not responsible for chipped and cracked stones or concrete. It rarely, but sometimes happens when we drill into stone. Unfortunately it did happen on this occasion when we drilled the holes for the screws. But Peter had issues with 2 stones along the walkway that had cracked, and a bench in the backyard with grind marks on it. Our crew never entered the backyard or dropped anything on the walkway, and since the stones were already cracked when they arrived it was of no consequence to us or our scope of work.
We had all hoped that we could just remove the screws so that Greenapple could slide out the broken stone, but this was not possible. So we removed the necessary sections of railing, so that Greenapple could easily replace the stone and we would re-weld and install the sections afterwards. In retrospect, we should have left the sections there for him to struggle with. On top of that, their snowmelt system failed, and the stones had to be removed anyways. Our “error” in removing the railings facilitated in their repair endeavours which held up the reinstallation process. All this would have been an extra charge under normal circumstances, but our goal was to complete the project and satisfy the end customer.
Our level of customer service is measured by our ability to do our job and help resolve problems, not by our right to be paid COD by a private company with no prior history with us. I helped Greenapple sort out the details of the lighting on the posts and made the railing as per existing sample on the windows as a courtesy. One month into the project he sent me an architectural design of the railing requested which looked nothing like the sample we were requisitioned to emulate and had already completed because the customer wanted it as soon as possible. It’s the first time we heard of an architect being involved. It’s a good thing the right hand knows what the left hand is doing! I told Peter that I would gladly remove the railing and refund his 25% deposit if he felt dissatisfied with the end product. Obviously he was more concerned about getting paid than we were. I finally asked for 80% to be paid while we were waiting for them to sort out all their issues two months into the project. When that failed I asked for full payment at time of completion. When he replied with unprintable expletives, I demanded a certified cheque. Two weeks after completion we were finally paid after he demanded a $250.00 discount for the “compromises in quality”. Some people feel the need to have the last word. Whatever makes you happy Peter!
The order was placed November 7th, 2011. We installed on December 19th, 2011. Then we removed the railings to allow for the repairs on our Christmas break. Then we waited until February 3rd, 2012 for Greenapple to resolve their problems and reinstall our railings and get paid. So much for the customer service issue. So, Peter, don’t make bold and personal accusations until the job is at least finished and get your facts straight! Greenapple has openly stated that they will never use our services again. To which I say, Thank You!
To all of the reviewers, thank you for tolerating this obligatory rebuttal. I hope it has been somewhat informative and mildly entertaining.
Install wrought iron railings on porch
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