Sundance Gta

AquaPro gave fast and quick service. When the new pump had a problem they came out right away to see what was wrong. The new pump needed to be replaced and they did that as quick as they could. Great service.

WE LOVE OUR BACKYARD OASIS! Spending this kind of money on a pool was made us very nervous. Arnold Vos the owner, came to our house several times over two years while we were deciding. We did speak to other companies, but it was Arnold's integrity that made the decision easy for us. We went with almost all his recommendations and we are so glad we did. His advice was bang on! As with any project of this size there are always little issue - all were dealt with quickly and before we even knew they were happening. We have had some warranty work completed all taken care of by Arnold and the crew. We continue to hire them for our pool openings and closings and I am so glad we do. I know that I have nothing to worry about especially with so many components under the ground, I am glad it is done right so every spring, we can just enjoy our yard. Don't wait - hire Sundance today! You will not regret it.

In 2004 Sundance Pool & Spa GTA installed a 20x40 Inground Pool and a New Spa at my home. I was very impressed with the dedication and how organized the company was with the Installation. They were mindful of my family and my neighbors during construction, and went out of their way to make sure that we were very satisfied with the day to day progress of the project. Arnold Vos, Owner of the company, met with me daily to ensure the work in progress was on schedule and within our projected and agreed timeline. I have dealt solely with Sundance GTA for the past 10 years for my chemical purchases, advice, and impeccable Service, and would not shop anywhere else for my Pool/Spa needs. I would highly recommend them to anyone who is looking for trouble free, dedicated, and honest company to install their Pool or Spa! Thank You Arnold, for the past 10 years of advice, Service, integrity, and your expertise and knowledge!

We had a very bad experience with Sundance Spas and Pools (Newmarket, ON). It is an unreliable and unprofessional company. We would not recommend their services to anyone.
The company owner and sales manager, Arnold, aggressively pursued our project for six months. On the 2nd of April of 2012 we signed a contract with him for an installation of a fiberglass swimming pool and an automatic cover and were promised to start enjoying the pool on the 23 of May (contract deadline). Arnold’s price was higher than those of his competitors, but he assured us that he was the best, the most experienced, the most thorough, the most client oriented. He was none of the above. In fact, the all-smiles sales person Arnold turned out to be our worst nightmare. During the installation of the pool Arnold was not on the site even once! Meanwhile, his ‘crew’ demonstrated their utter inexperience. They tried to install the pool for over a month and without much success. In the process they broke and patched the fiberglass pool and tried to hide this fact from us! Finally, on June 25 we received an email from Arnold saying, and I quote, “We are not prepared to offer an extended 5 year warranty on the pool, its installation and related work.” The installation of the pool and the cover was completed by another company, which we had to hire at that time. Arnold ruined our summer, breached our trust, did not finish the job and never apologized! No, we would not recommend Sundance Spas and Pools (Newmarket) to anyone!

we paid 360 upfront on our cc to close the pool
when they came to closed our pool told us we need new cover
at $120 so we agreed
they put some water bags on the cover
they did not mention they are not included
the next day they billed our cc for over 260
to make it worse some of the bags they gave us were leaking
when we inquired the lady was very rude
and said the cover was 136 that the price we were quoted
was wrong
she told us we could not return anything as it was used
the best she could do was give us a store credit for the bags
that we did not order and did not authorize to be charged on our visa.
stay away from these guys a never ever give them your credit card # they will put on any amount they want with out telling you

We bought a Sundance Hot Tub several years ago. A minor warranty issue was dealt with promptly and professionally. Everyone in the store is always helpful and friendly. We would recommend Sundance GTA to our friends and family.

I purchase a Sundance Spa in June 2010. There have been several issues to be dealt with since the original purchase, but they always have been fix in a timely manner. I would commend them for their prompt service and professional knowledge.

This summer we had a small leak in our pools liner. We Emptied the pool ourselves in attempt to find the leak. We couldn't find it so we contacted The Pool Company who sent out a contractor the following day. He found the leak within 10 minutes of being there fixed it as it was repairable. He was polite, and never even walk through our house, he stayed outside. Definitely would call them back again for repairs or a new liner.

1. I have never received the actual invoice in the mail
2. The date keep changing all the time and the ‘crew’ was always late.
3. The job was not even finished after I have paid over $750 (although the initial cost supposed to be $350+extra chemicals ~$150)
4. The inspection of the pool with written report was not done
5. The ‘promise’ of hiring a gas licensed technician that could fix the gas heater was never accomplished.
6. Regarding the current invoice (attached) that I have received by fax:
a. Additional pump time 2x$65=$130 – this does not make any sense because the professional pump should be capable of performing the suction in 30 minutes or less.
b. Service hours Day 2 -> 1.5x2x65=$195 is for what exactly? For just starting the pool equipment (after I have added the necessary amount of water to the pool. no cleaning of the pool was performed, no extra chemicals added). This is way too much.
c. After all of this the pool was still dirty and I supposed to pay even more to get it going.
7. So, in total I was charged $754.99 and the service was not even completed. My calls were never returned.
HORRIBLE!