In April 2022, I took possession of my house, and 3 months later, in June 2022, Excel Homes finished the concrete work on my driveway. Unfortunately, during this process, they caused some damage which I have captured in the attached photo. At the time, they assured me that they would address this issue during their routine warranty visits that occur every few months. However, they never followed through on their promise, and now the cracks have spread to my garage floor.
Despite my repeated requests for them to fix this issue, they have refused to take responsibility for the damage. They claim that this type of crack is not covered under the Alberta New Home Warranty Program because of its size. They have also stated that surface cracks are normal for concrete floors during the curing process. I find this hard to accept because this damage started last summer when they were adding concrete to my driveway.
I am frustrated with Excel Homes and I dont recommend this company to anyone seeking for a reliable and trustworthy construction company.
- Approximate cost of services:
- $10.00
- Company Response
Hi Julio, we're sorry to hear about your home. From our knowledge our Warranty team has been in touch with you to discuss further steps in reviewing the crack you mentioned. As it is past the one-year Alberta New Home Warranty, we will do our best to resolve this issue. Please feel free to contact us at customercare@excelhomes.ca for further discussion in regards to this situation. Thank you.