BUYER BEWARE
every negative comment you read is SPOT ON.
delays in replies, delays in fixes, more contractor visits than you can count.
The quality and attention to detail in their work is nowhere to be found.
All these replies from Excel are generic replies that dont even address the issues at hand and make it seem like they care, but.they.dont.
Do yourself a favor and go with ANY other builder than Excel Homes.
We moved in Nov 2021 and flagged issues to Excel immediately and are still trying to work on a resolution.
I am asking for compensation/reduction in cost of our shower door replacement for the 500+ days delay in fixes, but they refuse as its not a "contractual obligation".
Their perspective of making it right is to do what they should have done from day 1. But they expect the customer to pay 1700$ out of pocket, when it should have been on the mortgage to begin with.
context: (if you got this far) Our frameless shower door should have been a 10mm width from day one but was never offered and now it wobbles and shakes every time we use it. Excel will either replace it with a framed shower door (not what we asked for) or have us pay 1700$ out of pocket. I am leaving this review b.c Excel is finally addressing it (1.5 years later) and their customer service has been a nightmare. We are also waiting for our tiles to be replaced since day 1.
Again. DONT DO IT. DO NOT GO WITH EXCEL HOMES. Spend your HUNDREDS OF THOUSANDS OF DOLLARS elsewhere
- Approximate cost of services:
- $571,000.00
- Company Response
Hello, we're sorry to hear that your experience with us hasn't been what you expected. We value customer's satisfaction and we are happy to help with all outstanding issues in your home. From our records, our team has been in touch with you regarding your shower door and suggested options. We apologize for the inconvenience this may have caused as we are currently waiting for your response. In regards to your tiles, please don’t hesitate to contact us again at customercare@excelhomes.ca as we are always happy to help and find solutions that are a win-win. Again, we appreciate your time and patience with these matters.