Excel Homes

My experience with Excel Homes during the home-buying process has been a mixed bag, marred by issues regarding snow-clearing commitments and a lack of responsiveness from the sales representative.

Initially, I was pleased with the pre-sale discussions, which were informative and helpful. However, the problems began after the possession was completed. Despite assurances during the sale that snow removal for the shared pathway (which is 100 feet long) adjacent to my property would be handled by the city, I later discovered this information to be false. Attempts to address this discrepancy with the sales representative, Karen, have been met with silence, indicating a concerning lack of accountability.

Furthermore, upon moving into the property, I encountered numerous quality issues that did not align with the price paid. While I appreciate that Excel Homes has been responsive in addressing these issues as they arise, I can't help but feel that more thorough testing and quality assurance measures should have been implemented beforehand, particularly for a first-time homebuyer like myself.

I gave Excel Homes ample time, over a month, to rectify the situation before resorting to making this public statement. Unfortunately, their lack of action speaks volumes about their commitment to customer satisfaction and integrity. It is imperative that Excel Homes takes responsibility for rectifying these issues and improving their communication and customer service practices moving forward.

In conclusion, I cannot recommend Excel Homes to prospective buyers based on my experience. The company's failure to address issues and uphold their promises has tarnished what should have been an exciting milestone in my life as a homeowner.