Charles has no business integrity!! My brother brought his computer in because the trackpad was broken and wanted a quote on how much it would be to fix. He told him to leave the laptop with him for him to check. However my brother was traveling and I was the main point of contact for the repair. Charles messaged me telling me the quote was $225 and to confirm if I wanted to proceed. I said I was going to pick up the laptop instead and didn’t want the repair. A few days later he calls telling me that the computer is repaired and I need to pick it up. I told him I didn’t give him consent to fix it and I texted him not to. He said he “doesn’t check his msgs often” and that he told my brother the parts were coming in (he did not and blatantly was dishonest about this). I told him that going forward he should confirm first and he told me not to tell him how to run his business - what a terrible way to run your business with NO regard for your customers! SEE IMAGES ATTACHED - BUYER BEWARE!! Don’t trust this business.
He practically forced us to do business by not returning our computer and eventually we decided to pay cuz we were worried that he would have sabotaged it if we didn't. Please dont waste your money, Charles has NO IDEA how to run a business and it'll be a waste of your money and time. So please avoid this company and man at all cost. Thanks for reading, i hope no one goes through the same experience.
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