Capital Moving Services Inc No Longer In Business

They will take your money without doing the job and you will end up having to take them to court. And don't believe them when they say you can get back you deposit if you change your mind. Save yourself the stress people. But since I know my rights as a costumer I will definitely charge them more in court for the stress they put me through. Not worth it!!!!!

This company said they would move my stuff on the 4th of october when they were supposed to pick it up and it woukd arrive 5 to 7 days after.

This company did not pick up my stuff they subbed it out with out my consent.

It costed me over 1100 more then my original quot my pregnant wife is sleeping on a couch and i am sleeping on the floor my new born is sleeping in a dam play pen
Our stuff has not even been sent yet. Nor do we even know who has our stuff.

We used capital as per recommendation of one of our friend, they used them couple years ago and were happy with the service. We didn't have much to move just one bedroom apartment with few boxes. Although they were little behind their schedule for pick up in winnipeg, our belongings arrived super fast and we received them last thursday. Gentlemens who did our delivery were very kind. We are happy that everything arrived without any damages. Super fast delivery, good people, highly recommended!

My congratulations on the excellent customer service your Capital Moving Consultant gave me as I researched my mother's upcoming move. She was consistently helpful and really fun to work with. This made a task I dreaded something I actually looked forward to. That's no small feat. The guys at the dispatch were also very professional we received my mom's stuff without any damages. Thanks for excellent service!

Using Capital Movers was one of the most stressful ordeals I have been faced with. Starting with the booking process, they entered my name incorrectly- putting the destination as my last name. Each subsequent call I had to correct them and ask they update it. Once finally finding a place to live I phoned to have the items that were being stored shipped from Toronto to BC. They advised I had just missed the departure date- and provided a new one (as shipments leave twice a month). I phone before the expected day of arrival only to be told there was a delay with the warehouse and someone should have told me. A new expected delivery date was given, and I followed up with that one only to be told it was delayed again. Rinse and repeat-this happened yet again and again for a total of FOUR delays without being notified. Once my goods were finally on the road, I did receive a call from the driver who had a slight language barrier and was confused as Capital Moving office did not provide him with my address (which I had confirmed each of the 4 times I called about the delays in moving). As it wasn't organized prior he seemed confused and unsure if he would even make it. Later that day he did phone to tell me his truck broke down and he hoped to be out the following day. That following day I called him for an ETA of which he could not provide. At work I had to carry my cell all day and have my boyfriend stay at home to receive any call. Only in the afternoon did he advise that he anticipated arriving at 8-9pm. At this time he was still unsure how to find me or if he could. At 10pm he called where he was 30 minutes out. After giving the driver very clear directions on how to find my house (which is very simple to locate) he drove past and I had to get in my car to follow him and re-direct. When finally the truck arrived in my drive way at close to 11pm he asked how I was to pay. Throughout my maaany conversations with Capital Moving, they did not once advise me that payment would go to the driver. At this time he became frustrated that it was late and all I had was credit card- and he would have to phone the office (as they also do not inform you that they won't touch a box until payment is confirmed). They then had issues with my credit card and I was forced to drive up to a bank machine to withdraw payment. Only at that time did they begin moving my items. Once they were complete I advised them that an item was missing (as I had the original contract and pictures of my items it was clear to see what item was missing). The drivers response was "oh, I never saw that?".

All in all, the office is extremely disorganized and seem to have many problems in giving you a straight answer, locating your information or phoning you about delays.
They never advise you on how payment would work, making for a frustrating and troublesome delivery. Drivers need to be coached on how to actually find you.

So finally after 5.5 weeks I have my belongings (or most of it) and very little patience. I warn that you do not ever, ever use this moving company.

Fantastic movers! I arranged my move 2 weeks in advance on the phone with Christina. She gave mean estimate of 750lbs for my stuff, but I explained I had probably less stuff than that. That was OK with Christina. On the move day, they were so fast that I didn't have time to drink a cup of coffee. My 135 lb. TV to be carried up 2 flights was no problem for them. They careful with my unwrapped fragile things like mirrors and glass table tops. I ended up paying far less than I thought I would, especially given there were 3 of them moving me . The best thing is that they take care of details that I didn't such as wrapping my fragile stuff, placing things in the new home in logical careful ways, asking me where I wanted things, etc.. I recommend these guys to everyone!!

I recently moved from Vancouver to Toronto. Capital movers were efficient and friendly. They even stored our stuff for two weeks for free until we arrived in Toronto. Some items were a bit banged up but for the most part things arrived in tact and in a timely manner. I would recommend Capital movers to anyone who is moving long distance...