I was searching for a reliable company to repair my York furnace that stopped working late Saturday night. Checked on Home Stars and High Efficiency had a great review rating from their customers. Called them up Sunday and Sergio returned my call and said Sunday service would be more expensive and would be better to come Monday instead and I agreed. He requested the furnace model # and I text him the information.
I spoke to Gilbert from the office and said he would arrange a technician to come and diagnose the furnace. Richard & apprentice arrived with in the designated time between 11:00-12:00 and determine it was the Igniter that gone bad. He did not have the correct part and said the supplier is a bit far and would come back in a couple of hours to install it. In the mean time Richard got the furnace working so we could have heat and let me know to keep it running until they return. Within a couple of hours Gilbert called to update me that the part had arrived and another technician Harry would arrive before 3:00 to replace it Harry came and replaced it and checked it to ensure it was running properly before he left. High Efficiency did an excellent job from start to finish. They kept me updated thru the whole service. Harry also gave me some tips as he checked my humidifier. Great job Gilbert ,Richard & Harry. I will definitely call High Efficiency again for future serve on my HVAC needs. Thank you guys
- Approximate cost of services:
- $407.00
- Company Response
Hello Steve,
Thank you so much for sharing your experience with us! We're delighted to hear that Sergio, Gilbert, Richard, and Harry were able to provide you with outstanding service from start to finish. It's wonderful to know that our team could keep you informed throughout the process and ensure your furnace was up and running smoothly again. We truly appreciate your trust in High Efficiency Cooling & Heating and look forward to assisting you with any future HVAC needs you may have.