Don't Hire Them Unless the Final Cost is in Writing!
Needed some emergency carpet work (small sewer back up affecting about 6 sq. ft). While the rep showed up quickly, the cost quoted by him as 2-3 hundred for everything. When the bill arrived about a week later we were charged almost $700!! Had to harangue the office to get a reduction since it was tantamount to bait and switch - and even then, what I was told would be refunded was not actually the credit I received. The bill was still over $550. Clearly this outfit does not stand behind their employees as I was told only the head office can make estimates, which is really silly when you need emergency cleaning at 10 PM. I would avoid Ram at all costs. Oh yes, they wrecked some of the carpet strips as well. I had to fix those myself. Bottom line: find another place for cleaning carpets.
- Approximate cost of services:
- $700.00