Imperial Hardwood Flooring

Let us first respond by saying that this floor was an old floor to begin with. It will never turn out perfect, old floors are uneven, depending on previous damage (water, etc) stains will sometimes not look uniform. The homeowner was unable to choose a colour initially and this caused some delay to the time frame. When we could not satisfy her in regards to the outcome of the floor, we had a certified NWFA third party floor inspector lined up (at our own expense) to come out and inspect the floor. She was not willing to wait only a few more days and just went ahead and decided to rip up the floor and have it replaced with a new one. An NWFA inspector is completely third party, and regardless of who hires him, he will report on the issue with complete fairness and honesty. Therefore we disagree with the statement that a re-do was not possible, since we did not have the opportunity to prove that either way. Imperial Hardwood Flooring has over 3,600 past customers and this has been our only negative review. We have very many happy customers and stand by our reputation. If only we had been given the opportunity to inspect the floor, this may have had a different outcome with an acceptable resolution.