Anax Overhead Doors a division of Anax Roofing

We are sorry to hear that you’ve experienced such issues and would like to help you resolve them. Our records show that we were contacted following the roof installation. We returned your call and visited your roof to try and resolve your problem. Our work order sheet (which details our site visit regarding such) is dated August 28, 2009. It shows that two men visited your site for a total of eight hours. In their time they removed vegetation and unplugged two drains. They reported a slopping issue not allowing the water to gravitate to the drains. In 2011 it was noticed that this review had been posted. After such we’ve made four calls to resolve the issue but none have been answered and no messages we’ve left have been responded to. Still if you wish to contact us in the future we will be available to talk with you at your convenience.
There are two reasons you’ve had the issues: roof sloping (as you’ve noted yourself in your review) and maintenance. Roof sloping concerns the roof structure and it is designed by others. Roofing companies like us come in after: others have designed the built the structure. The sole task of the roofer is to waterproof the structure and such was completed by our company. The pooling that is occurring on your roof demonstrates this fact. In several cases we are required to flood a roof to test its waterproofing integrity. In the case the water stands on the roof before it is eventually drained through the appropriate channels we can assume we’ve properly waterproofed the roof. The pooling on your roof tells us firstly that your roof has been waterproofed correctly as it IS holding water.
However your roof does pool it does not drain. Firstly this is due to the lack of sloping implemented by others. If you look to the roof overview picture added you will see that the water pools around the interior walls of the building rather than the exterior walls. This is because the scupper drains are located at the exterior walls and water in their vicinity has been drained for the most part. In the case the deck was sloped towards the scupper drains (as seen in typical roof design) ALL of the water would run to one side of the roof and be drained appropriately through them (rather than just the water close by them); since the deck is not sloped the water sitting at the interior walls is not able to get to the drains.
The second reason for the pooling is lack of maintenance. As seen in the pictures posted there is an abundance of sediment and vegetation layered on the roof surface. Such does not allow the water to move around in the fashion intended for it to get to the drains. With further neglect the drains become plugged not allowing the water to pass through them even if the water can get to them. Sediment and vegetation must be removed manually through a regular maintenance program for which we we’re not employed to carry out.
With regular maintenance we suspect that you will keep your issue at bay. Further we suggest that action is taken swiftly as pooling water and vegetation will deteriorate your roof causing you more severe problems in the future. Again we are sorry that you have experienced such issues and wish you luck in getting them resolved. Please feel free to take things up with us at anytime.

Anax Roofing