I had my job quoted by several different companies as I had no experience with tree service companies in the past. Glenwood's price was not the cheapest (though was the second on my list in that regard). However, what little I could have saved on money going with a competitor, I more than made up in the confidence I had in Glenwood. Steve, the owner, came out to my property and gave me a quote on the four trees on my property that needed removing. I liked him immediately. He was a "straight shooter", explaining the job thoroughly and answering my questions (there were many) very patiently. I should also note that other companies had wanted to remove a portion of my fence to have access to a tree in the back yard, but Steve was able to do this without further disruption to my property. Other companies also didn’t want to give me a properly written contract, but Glenwood gave me a written contract fully detailing the work they were to perform and when they were going to perform it.
I had two trees removed in December and two more in January (not the easiest time for them to work given the temperatures we have had this year!) When the day of the work arrived, three young men arrived on the property ON TIME and were extremely courteous and a pleasure to work with. I was especially impressed by the level of communication they had with each other while cutting the trees. This was highly important particularly with one tree, a very tall and diseased Ash tree that had been affected by the Emerald Ash borer. Because the tree was diseased, and because of its size, it could have been a dangerous situation, but they took it down expertly and were very mindful of the safety of each other and of the surrounding houses/my own property. I chose to have them leave this wood on my property because I have a wood burning fireplace I intend to use it in. They took away all the debris that was of a size not useable to me and left the others in sizes easily manageable for me to be able to cut into firewood (just as I had asked). The three other trees that were removed were all dying and leaning pines and despite the mess that can be caused by this many pine needles, the place was raked and tidy when they left, all trunks, branches and debris having been removed. I also had all four of the stumps ground out.
Finally, this team is rounded out by the office manager, Lorna, a delightful lady who is extremely professional, knowledgeable and attentive. We had made a last minute decision late on a Friday evening to do the job and she had all insurance certificates, WSIB clearances, etc to me in record speed so I could give authorization of the job allowing scheduling of my project at the beginning of the week. Billing was done speedily and I received my payment receipt via email immediately after payment.
I would not hesitate to recommend this company at all and, come spring I intend to hire them to do deep root fertilization on my aging oak trees at my new house in an attempt to keep these glorious trees living as long as possible! Thanks Steve, Lorna and team!
