The Bedroom Shop

After shopping in various furniture stores, we found the ideal piece to compliment our Family Room at The Bedroom Shop. The product was right, the price was right, the delivery was on time and the staff were both knowledgeable and courteous. We felt that our business was appreciated.

Bravo!! ............... Fred & Linda

Very nice company to deal with, would recommend them to anybody, they sell good quality local products and good service. Very nice company to deal with, would recommend them to anybody, they sell good quality local products and good service. Thanks Jeff!

One Couch and two full bedroom sets with mattresses all delivered on time. Small transportation repairs all tended to quickly and professionally. Everything done as promised. I would recommend to a friend.

I cannot even give this shop 1 star, if there is a way to give out negative star, I will definitely do so. This shop is ridiculous, the service super bad, and irresponsible. The delivery of the bed delayed for a month, then I have received a defective bed on the day of delivery, requested the refund on the bed and they trying to accommodate and promised to send a brand new bed over after dealing with the customer services for months. Finally the replacement delivery arrived, and only headboard being sent, not the whole bed. This is ridiculous and very annoying. If you want the rest of the days to be so mad with your bed, you can go with this shop, if you want to be smart, you better spread this words out and warn any of your friends not to buy anything with this company.

Update : After writing review on the Homestar the owner responded and the problem was resolved by the Bedroomshop.
Thanks to HomeStar for giving us this platform.
**** Originally submitted review **************
Horrible experience, bought a bedroom set from there. had so many issues. The set not delivered on time, still waiting. The sales people in the mississauga location do not care, and are not helpfull. their delivery schedule is constantly changed. they have no respect for your time and they don't care about customers once you have ordered.
Never going back to this shop again.

I ordered two bunk beds with four mattresses to go with the bunk beds in the middle of may. Was told it would take 4-6 weeks (also stated on invoice). At the 7 week mark I inquired about the status of the order and did not get any response. Finally in the middle of July i received a call that my order was in and arranged for delivery on July 14th. This was for a new cottage in Collingwood which we needed to furnish.

Delivery drivers show up, and they are missing one of the bunk beds, and one of the mattresses. The delivery driver tried to call the store to see what the issue was but could not get ahold of anybody. He gave me the name of the warehouse manager (Sarah) to call. I've now left 5 messages and still have not received any response.

I called the store today (August 8th) and spoke with the store manager (Dave). Was told that the second bunk bed was never actually ordered with the original order, has since been ordered but he could not give me a time frame for when it was due in, other than "any day now". Now that summer is more than half over and its unlikely this will be resolved quickly, our first summer at our new cottage wasn't quite what we expected since we don't have a bed for our guests to sleep in.

I fully understand that things happen and people make mistakes. But this company has made zero effort to fix it, has not kept me informed, and hasn't even given me the courtesy of a return phone call. I was expecting guests on the weekend right after the delivery was made but had to cancel because we didn't have that second bunk bed which we needed for people to sleep in. And since then we've rescheduled two other weekends since we don't have proper sleeping arrangements.

It would be nice, and just good business sense, if the store acknowledged the mistake, said sorry, and proactively kept in touch with the customer to tell them how it was being rectified. Not rocket science. Instead they get a bad review.

The previous review which i have deleted and appologize for as it was a misunderstanding on my part. The sales people are very nice there and I got my delivery today. The delivery people were very polite which was nice to see. Yes I would shop there again and I will not get upset from not understanding what was said.

I found a material pattern that I loved at another store but was worried about the quality of the furniture so I brought a sample into The Bedroom Shop. Within five minutes they showed me a comparable product, in the same pattern, but in a much higher quality piece of furniture (Ashley),...for less money! I was so happy. My order came in on time as advised and pickup at the warehouse was seamless. Would definitely shop her again!

Avoid this company at all costs. My horrible experience with this company is one that I will be sharing with anyone who will listen.
How criminal charges have not been placed against this company is beyond me. Not only did they refuse to return my deposit for future that I never received, I was threatened by the owner that if I came to the store he would call the police and have me arrested. I simply wanted my money back for a product that I never received.
I did contact the police however, I was told this was a civil matter and I would have to file a claim with the courts.
Please take the time to fully read other reviews of this company and the tone of the responses from the owner Jeff.
This guy has some serious anger issues and no business morals..