Asked to clean kitchens and bathrooms - left unsupervised as we were moving- cleaners asked for more time, said stuff wouldn't come off. Later we found it came off easily with hot water only. Cleaners did only part of the kitchen - claimed it was completed. Bread crumbs, sauce drips in unopened cupboards. Their blue product was sprayed heavily in other cupboards and not wiped up. Cleaners cleaned areas we asked them to leave alone. Manager & field supervisor claimed we faked pictures we provided, saying we waited too long to lodge a complaint (their office was closed for 4 days on the Easter weekend. We called immediately when their office opened.) I am surprised at all the good reviews I see. This was a very expensive, poor decision on our part, to think we were helping save ourselves some time. We will never use this company again.
- Approximate cost of services:
- $700.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Kim, we take our customers concerns very seriously and yet I am having a difficult time trying to understand your complaint. (I note Kim is not listed on our documents as it was a Gary who booked, signed off and made the complaint 6 days later, yet I will respond to the comments) Especially when you called the office 6 days after your cleaning and you didn't request a re-clean just a credit. We are not bio-hazard specialists we are residential cleaners and in most cases we can tackle any type of cleaning job with great success. You did do a walk-through with our team supervisor and you did sign off on our job completion check list. Your home has considerable mold and mouse droppings throughout and both these items are a bio-hazard. We did advise you due to the condition and age of your home we required additional man hours to get it completed however, you would only approve 2 hours. As stated, we are a residential cleaning company not magicians. I wish to remind you as you were informed when you booked your cleaning, our cleaning products are environmentally safe and biodegradable and clear. We don't use Blue products that would stain. I question your motives here and your credibility as unbeknownst to you, in very poor conditions our staff take before and after pictures. One picture they took is your refrigerator/freezer which you so kindly posted to use as an example of poor cleaning. I will defer my comments on the cleaning quality prior to Dust Queen coming in to clean your home. I ask all who read this review to please go to the gallery tab above called "See more Galleries and click on Kim and Gary after clean photos".
Due to age and lack of maintenance this home was very difficult t0 clean. Built in 1960 this home still has the original linoleum on the floors, there are marks that cannot be removed, water stains in the kitchen and bathrooms in fixtures that should be replaced. Mold embedded in walls at the baseboard level and carpets so filthy it would be highly recommended they be replaced. At the end of the day our staff did an excellent job and this feeling was conveyed by Gary who ordered the cleaning.
Dust Queen is a multi award winning company and we take our reputation very seriously. To those who are encouraged or discouraged by reviews please to go the gallery tab above: "See more Galleries and click on "Kim and Gary after Clean Photos".