Sunporch - floor to ceiling window and door replacement
- Approximate cost of services:
- $35,000.00
Sunporch - floor to ceiling window and door replacement
We have been in business for almost 30 years and this customer ranks as one of the most unreasonable.
We scheduled a service call and showed up but the customer was not there. He failed to follow up for months and months and now wants another service call for free. There is a cost associated with sending people out. We did not charge for the first visit. We stated clearly that there would be no cost if the problems were found to be warranty related.
We charge $125 for a service call to his home (almost 2 hours round trip)to determine if the issues are warranty or not. This is not unreasonable, especially since we only supplied the products. The customer took care of his own installation.
Reasonable people do not use threats. He threatened us with a negative review with Homestars if we did not react by a certain date.
All we asked for was a deposit (on Visa or MasterCard)for the service call and clearly stated that if the problems were warranty related he would not be charged.