This company claims customer satisfaction is their priority. I can say that so long as you are purchasing the standard product and dont take up their offer of upgrades they might be ok. But in my case the sales agent representing them was all smiles and friendly until it was pointed out that a major option was substituted for their standard product. They worked hard to convince me that a refund is an option. I held my ground. Then the agent was distant and said some things that were shocking. He got caught out and was turning their error around as if I was the problem. After taking possession I noted other substitutions. One is being rectified. The other I let go because it would mean removing all the bathroom counters.
The most serious concern are the blinds. This complex features beautiful windows. 5 to 5.5 feet in height. 2 feet off of the floor. So the blind cord is about 4 inches long to meet the current child safety laws. A 3 inch pull lifts the blind less than an inch. The sales agent cant reach them. They say they have provided blinds and due to the law they cannot extend the cord. I can replace all 16 blinds at my own cost. And this is ok. No it is not.
My advice.
1. Dont use their sales agent. Have an independent agent represent you. Their agent will always toe the party line if there are problems.
2. Do lots of walk abouts during the building process and watch that any upgrades are in fact being done. It is easier to correct before the framing and drywall is complete.
3. get a new home inspection done. There was stuff found that the agent said was ok.
4. Have your lawyer hold back funds. To be paid out when all concerns have been dealt with. Otherwise they can delay or not address problems.
5. Dont trust their sales agent. Stuff will be promised but not followed thru on. They want to sell the place. You are in their domain. They will do and say stuff like a car salesman. Stuff geared to make you want to buy in.
- Approximate cost of services:
- $600,000.00