My wife & I have been in our Classic Landmark Home for less than 2 years. Our initial warranty expired this past January 28th (2013). Within the last week parging has begun falling off the foundation. The building refuses to come out to make repairs based on the warranty expiring because they are just following their protocols. Whatever happened to customer service? Now I have to resort to "threats" of posting online, calling the BBB. It doesn't make any sense.
"Hi Mike,
The warranty department is responsible for a one-year warranty of your home. There is a two-year warranty for specific building envelope items and a 5 to 10 year structural warranty.
You have been out of warranty since January 2013 and we are unable to further warrant this item.
Thank you
Cara P
Warranty Coordinator
Landmark Group of Builders
780-702-
Sent: Monday, November 04, 2013 12:45 PM
To: Cara P
Cc: Bijan M
Subject: Re:
Hi Cara. Hope all is well.
So if the parging starts falling off my home due to poor workmanship this becomes my responsibility? I'm just asking.
Mike
On 2013-11-04, at 11:34 AM, Cara P wrote:
Hi Mike,
...With being out of warranty since January 2012, you will be responsible for contacting a parger to take care of your parging concern.
If you wish to hire a trade the Landmark uses, we suggest... He’s finished for the year, but can be hired again in the spring.
Thanks Mike
Cara
From:
Sent: Monday, November 04, 2013 9:04 AM
To: Cara P
Subject:
Hi Cara,
One concern that has cropped up within the last few days (noticed it Thursday): some of the parging is beginning to fall off the foundation and cracking along the front sidewalk."
(this is the email thread with full names, addresses & phone numbers removed)
- Approximate cost of services:
- $500.00