customer service has been extremely poor
3 years ago when we purchased the house, we were warned by friends that Landmark homes had the worst customer service, and it turned out to be true. Attached are some photos of my drive way, which started to deteriorate starting from the 1st year. Now the entire surface is almost gone. It is the worst driveway I have ever seen in my life.
The foundation wall (predominantly on one side) has developed 10+ cracks since the 3rd months I moved in. They came to look at them and no further follow-up.
There were a lot of annoying issues on the house itself as well: Shingles flew away in the first year. microwave oven was sparkling after 1 week; range hood buttons all fell of within a year; ventilation system broken down over and over within the first two years (no permanent fix, until I paid someone to replace the board, out of my own pocket after the 2 year mark).
Honestly, where did they get those subpar products and contractors??
I would not have complained much if the customer service were OK like MOST other builders. But NO! Landmarks customer service is just so bad. The general trend is if the issue is small, they might come to fix it. But if the issue is severe, they will just play games. By the way, my neighbor (landmark built as well) has some major carpet issue that they haven't fixed two years after the complaints were made....
I should have been alerted before I bought the house that Landmark homes was not even BBB accredited... But I gave them the benefits of doubts, and I got nightmares in return.
For the driveway issue, I tried their warranty department and they kicked ball to their seasonal department, who never answer phone call. I think asking for some sort of repair is not unreasonable, but no, they just don't want to talk to you or reply emails.
I will keep post these photos and make sure people are aware of it, or the company is changing its behavior.
- Approximate cost of services:
- $590,000.00