Durham Fibreglass Pools

The first week of July placed a deposit and signed the contract. I was lead to believe the job would be done by mid August at the latest and that the fence was to code. I did research everywhere to find what I hoped was a reputable company. Dennis couldn't remember the directions of the fences in my back garden even after several reminders. He also had the pool too close to the back fence. I repeatedly told him 4 feet for plantings, I also so told his son and crew only to have them put it at 3 feet. Only after an intense phone conversation did they move it. The fence was not to code. The work didn't even begin until mid August. The pool didn't go in until mid September after they sent a stranger to pick up the $18,422.00 cheque. The concrete pad for the shed was poured without a conduit to protect the existing electrical. Not to code. I had to bring it to Dennis' attention as his communication with me was more miss than hit at best. The job wasn't completed until the week of Thanksgiving. When I requested a receipt for the work and the pool I was informed that my cancelled cheques would be the receipt. I can get a receipt for a $4 bag of milk, but not a $45,000.00 job. My experience with this company was a nightmare and I had many sleepless nights. I did address the lack of communication, it was acknowledged, but nothing changed. I am very disappointed and felt like I was treated like a third class citizen.