Verdun Windows And Doors

Windows & Doors Installation & Service
Vars ON K0A 3H0
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Chris Edwards
Chris Edwards
2 reviews Ottawa, ON
8/10

Replaced 15 Windows In Our Home

Windows & Doors Installation & Service review in Ottawa

We used Verdun to manufacture and replace 15 windows in our 120+ year old home which we are renovating. The initial process was very informative, from initial visit/estimate with Andrew, through to installation with Mario and his assistant(s) (and we had a lot of questions). The installation took 1.5 days and the crew were extremely efficient, personable and did a very good job.

We really like the new windows; however, upon closer inspection, we found a lot of small holes in the corners of the upper and lower frames of the windows, some scratching and a cracked window. A Service Representative came by and assessed the windows and acknowledged that the frames need to be replaced, as there was an issue with production (it happens), and also one cracked window needs replacing.

The new window frames have been reinstalled, after a scheduling mishap, but the windows and frames look great. We are pleased with the quality, service and installation, although we would suggest that with Verdun growing so quickly, the company ensures all steps in the process are more closely scrutinized, to avoid any future product and service mishaps. Overall, we are quite happy with our new windows and will order more windows for our home extension in the future.

Approximate cost of services:
$13,500.00
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Company Response

Good day
I will be sure to communicate with the team regarding your experience

Best regards and thank you

Alec

Previous versions of this review:

Chris Edwards
Chris Edwards
2 reviews Ottawa, ON
6/10

Replaced 14 Windows In Our Home

Windows & Doors Installation & Service review in Ottawa

We used Verdun to manufacture and replace 14 windows in our 120+ year old home which we are renovating. A very patient and informative process from initial visit/estimate with Andrew, through to installation with Mario and his assistant (and we had a lot of questions). The installation took 1.5 days and the 2 person crew were extremely efficient, personable and appeared to do a fantastic job.

Upon closer inspection; however, we are finding a lot of scratches on the frames and some on the windows themselves. We also noticed a cracked window and several small holes in the exterior frame (where the screen sits) of many windows.

Service Dept. with Verdun inspected and acknowledged that the frames need to be replaced, as there was an issue with production, and also one cracked window needs replacing. We've been waiting for specific confirmation of what and when the work is being completed. Will need to adjust the rating after the fix has been completed...hopefully 5 stars!

Approximate cost of services:
$12,500.00
Chris Edwards
Chris Edwards
2 reviews Ottawa, ON
8/10

Replaced 14 Windows In Our Home

Windows & Doors Installation & Service review in Ottawa

We used Verdun to manufacture and replace 14 windows in our 120+ year old home which we are renovating. A very patient and informative process from initial visit/estimate with Andrew, through to installation with Mario and his assistant (and we had a lot of questions). The installation took 1.5 days and the 2 person crew were extremely efficient, personable and appeared to do a fantastic job.

Upon closer inspection; however, we are finding a lot of scratches on the frames and some on the windows themselves. We also noticed a cracked window and several small holes in the exterior frame (where the screen sits) of many windows. Verdun is being responsive, and has scheduled an appointment to come look at the items, and we anticipate given their reputation, everything will be dealt with appropriately..

Approximate cost of services:
$12,000.00