Caldek Sundeck Systems

Caldek Sundeck Systems is one of the worst companies we have had to deal with. First they come and sent us a quote. We were originally told that it would take 3-4 weeks for them to come out and start the job. We asked them to give us an exact date. They avoided. We asked them if we can have a contract. They said the quote is a contract. We add in the spray sheet quote, the start date as 7 weeks from the date that we paid 50% quote to make sure that everything is considered. We made a deposit in Oct. 2nd. During the time, we called them several times and got different reasons (excuses) such as an installer's is sick, the other getting a surgery and the weather is not good. In December 5th, after three months, they called us and let us know they will come on Dec. 10th, because the temperature will be good. When we asked them to confirm the start job by email, they said no guaranty. Later on they sent us an email and declined the job, because you are asking for the exact start up and quality of the job. I told them since Duradeck breached the contract my deposit must be refunded in 5 business days. Based on the other reviews and what happened to us, this company is collecting the money from the customers and have wait the customers for more than 3 months to run their own business. It is a sham for Duradek Company to have Caldek Sundeck Systems as its exclusive representative in Calgary. Never deal with such Company.