My husband and two kids brought a detached home which we completely renovated. When I had first approached Harry at Desperate Housemaids regarding the proposed cleaning, he promised me the world. We then discussed on average how many hours it would take to clean a home that has been through renovations and he said typically between 2.5 to 3 hours maximum and that it would cost me approximately $150. On the day of cleaning (Saturday), the first thing the ladies complaint about was the fact that our central vacuum was not working and that this would cause them huge delays and thus they would require alot more time to clean than they had anticipated?? To all those out there, be careful of this trick !! I didn't know that they every home they are going to clean requires a central vacuum to be in working order ! The little vacuum that they brought with them can easily be purchased at a Walmart for $100 so no wonder it would take forever to clean! To make things worst, I had to supply them with cleaning solutions to clean the washrooms and the toilets! And the big rave about their vapor cleaning machine .. it's nothing more than a larger version of the H2O vacuum! They claimed they took 5.5hrs to clean the house only for me to find out they simply had pushed the dirt around the house with their mop. Honestly, I had to mop the floor with my Swifer WetJet mop throughout the entire house at least 7 times before I even dare to let my 11 month old daughter crawl on the floor. Her pants would get dirty instantly after crawling around in less than 2 minutes after the big 5.5hr of cleaning that the ladies supposedly did. The worst was yet to come when I received the bill for $346.50 !! When I complaint to the owner about the work done, Harry told me he would send the ladies out again to clean. I told him I wanted nothing to do with his cleaning service again and that I did not received the VALUE of the 5.5hrs that I was charged for. He proceeded to advise me that I had 24 hours to advise them of my dissatisfaction but he knew I was moving into the home the very next day on Sunday so what time did I have to advise him nor was that ever stipulated to me over the phone initially. All in all, we had a horrible experience with this company and would advise everyone to seek other cleaning companies so avoid wasting your hard earned $. It truly was a nightmare and the owner took over 7 days to get back to me after the complaint - I guess he wanted to ignore this complaint and hope that it would slowly fade away.
- Approximate cost of services:
- $346.50