Peterborough Appliances

Under poor advice from the sales rep, a dishwasher was purchased that we are unhappy with. The company would not help at all. The manager was short and cold in reply. Beware, once bought, they will not help remedy any issues.

Wanted to tip my virtual hat to both Greg and Jane. They are both very knowledgeable and kind. After purchasing a washer/dryer combo, they were nice enough to tolerate a bunch of questions which they answered patiently and help me make a decision to go with a stacking kit rather than a new machines, ultimately saving me money. We have found our appliance store!

purchased a dryer sept.2020. dryer has an issue and this company will not return our many calls and emails.. the absolute worse appliance company I have ever dealt with. so much for warranty work,

Horrible customer service! Once they have your money they no longer care. My very expensive front loader broke within the first month I owned it! A whole load of laundry was stuck in the machine for a full month before they sent someone out to "fix" it. This happened 4 more times within the first year I owned it! They refused to replace it even though I had purchased the extended warranty! Or even offer to compensate me for all the times I had to go to the laundry mat or for the clothing that was ruined by their crappy washer. Save your money and go somewhere else where they actually care about their customers and stand behind their products!

My elderly Mom purchased a microwave recently. They didn't have the one she wanted on display but told her they had one in the warehouse. She paid to have it delivered and installed. The person that did this was recommended by PA. $120 later, during the install, she noticed that the microwave was not the one that she had requested. PA said they would exchange it for another $120 and proceeded to tell her that she was shown pictures of the 'said' microwave (which she was not). They treated her rudely, and took no responsibility for delivering and installing the wrong unit and even told her it was now considered 'used' even when the plastic and paperwork was still inside. Absolutely despicable customer service with a disrespectful attitude towards an elderly woman. Seniors are vulnerable and good retailers would recognize this. The customer does not come first at PA and they take no responsibility for actions that they created. I will never buy anymore appliances from this place....luckily in Peterborough we have many options...so go elsewhere if you want an honest and reliable experience!

Recently, my wife and I were in need of a new range. We did our research on line first, went to several appliance store for hands on information.
Without a doubt, we found Peterborough Appliances had the best selection, and best price.
Our sales associate, Tiffany, was amazing, very professional and knowledgeable. This is not the first appliance we have purchased from Peterborough Appliances, and won't be the last.
Oh ya, the range is excellent.

D. Pearson- Selwyn

D. Pearson- Selwyn

Worst customer service experience I have ever had by far. I purchased 5 new Frigidaire appliances from Peterborough Appliances in 2015 spending $7498.86 which included the extended warranty for $640.00. Last Tuesday morning our wall oven failed and I called the store service department. It took 8 attempts to actually get to talk to someone who finally told me it would take a day or two for the service technician to make an appointment with me. I called several times over the next few days, leaving messages each time, including two with the general manager asking for an update. Getting no response I went to the store on Friday morning and met with the service department staff who assured me I should have heard by now. She called the warranty company and they assured her I would hear from them today (Friday). I also called two other local appliance repair companies who told me they could come and do a service call today but I would have to pay for it even though I have an extended warranty with Peterborough Appliances. It is now Sunday and I have not heard from anyone, in spite of calling the store and leaving messages for the service department and the general manager again. It has been 6 days since my first contact and I have made 16 calls and 1 personal visit and not one call back from them. I am not dealing with them ever again! I do not recommend them, shop elsewhere.

We were misquoted a price for the installation of our new dishwasher. The installation cost double the quoted price. When questioned, we were told we misinterpreted the sales associate’s explaination. We believe that’s not case. We also believe that this situation was not handled properly by Peterborough Appliances. We feel mislead and would not shop here again.

Ordered all new applances (for a kitchen reno) in mid-August. Wanted to give business to a local supplier. Was clear that delivery had to be made in late September. No problem, they said. No contact from them until I called in late September to check on my delivery date - stove back ordered for 3 months; same with the range hood. A month later, after a change to the stove I ordered, I have a stove coming tomorrow; the range hood is still up in the air. And, when I asked by e-mail for a delievry time for the stove, it took 2 days for a response from their sales manager!! (which was a problem since I needed to schedule my propane company to come in to add propane conversion kit to, and hook up, the stove). You would be crazy to rely on Peterborough Appliances for anything resembling good service. I would never deal with these people again. Total Incompetance. And, I'm being charitable.

Ordered all new kitchen appliances. Waited 2 weeks for delivery. Delivery guys were not professional. Missing set screw for handle on fridge. I have to go pick that up myself. Arranged for tech to come install dishwasher. My tech whom I've had for years would not/could not install dishwasher as frame was all bent.. we found bearings in the bottom of the tub and a piece of the top rack rail laying in tub. My tech said this unit looks like it's been dropped from about 4 ft. High. Still had to pay for tech call. I will be visiting store tomorrow to rectify. Not
impressed.
UPDATE: Thankfully ptboro appliances has made good on the mistakes. I received set screw (after picking up myself) and new dishwasher will be delivered tomorrow and installation will be provided. So even tho there were problems they have come through with a solution I find acceptable. Hopefully all will be fine.