It always starts with a feeling. I just knew our old AC unit was going to die soon. Call it paranoia, if you want. But that's exactly what happened early Saturday morning in the sticky, hot month of July. What's worse, of course, than warm air streaming from the vents is the thought of finding a repair company who will tackle the weekend job without charging you an arm and leg.
I called one of the big companies because I thought they would have the manpower to fix it or replace it right away. Well, they could not come out and look at the AC unit until Tuesday between 12-4. Then I did some homework and checked some reviews and decided to call Northwest Gas. I called and arranged for someone to come to my home as soon as possible. They were able to send someone out the same day. I thought "wow - this company truly understands customer service and not everything breaks down between Monday to Friday and 9 to 5."
The technician showed up at the time I was told by the young lady on the phone. He examined the old unit and showed me exactly what the problem was and I decided to replace the AC unit. Well my new unit was installed right away and without incident. I couldn't have been more pleased with the service I received that day. The guys at Northwest Gas were professional, courteous and downright pleasant to have around. While I hope our AC keeps pumping out cool air for years to come, Northwest Gas would be my only call if it doesn't. Thanks, guys!
- Approximate cost of services:
- $1,800.00
- Company Response
Thank you Tony for telling us your experience, we appreciate your business and support.