We purchased a package deal from Western which included a tub, toilet, sink and vanity for a small bathroom. We upgraded the toilet and tub, the latter had to be special ordered. After 2 weeks, they arrived with the wrong tub. This was blamed on their distributor, but clearly no one had bothered to check whether what was delivered to them was correct. We had to wait 10 days for the right one, and another 3 after that for the tiler. After he finished, the electrician came back to put in our lights and hook up the (air jet) tub. The workmanship is fine, but they made no effort to compensate for taking 3 weeks for what was supposed to be a 2-day job. Also, people don't bother to call in when they are sick or late, and Inter-office communication is poor at best.
- Approximate cost of services:
- $12,500.00
- What could this company do to improve their services?
- Check incoming orders against deliveries to e sure they have what was ordered. Call in to work if you are not coming in.
- Any advice to offer fellow homeowners facing a similar project?
- Learn patience and have a back-up bathroom just in case the reno is unusable for several weeks.
- Company Response
Hello Lorraine,
I am sorry to hear about your wait time, unfortunately I am unable to pull your invoice through Homestars because of how long ago your review was done and at the time also we were unaware of Homestars and that there had been reviews.
I know at the time are showroom was being relocated and are management was going into some changes. But never the less communication is key and I am sorry of the hold time.
Custom orders can take time and sometimes shipments do effect the timelines. If there is anything I can do please contact me (Daniel) and I can come out and have a chat and see if we can come to a better solution for you.