The furnace in my RV recently broke down; after calling around to numerous places with no luck, Dr. HVAC said they could repair it. Their tech (Chris) came and did a thorough and professional job finding the cause of the malfunction. He noted the parts that would be required and said they'd be in contact with me in a few days. Great.
That's when it all headed south. A week passed with no call. I phoned the office and was told by the CSR that they can't get the parts, the entire furnace would have to be replaced, and they'd get back to me.
Fine.
After another week of nothing I called and the CSR said my furnace model isn't being made anymore, they're looking for a replacement. At no time was there anyone else other than a CSR to talk to.
After a third week of silence I searched around and found a used furnace and installed it myself. When I called them - twice - afterwards to tell them I no longer needed their service, all I got was an answering machine. Blacklisted? I wonder.
Hey, if you can't complete a job you started, that's fine, but at least have the professionalism and common courtesy to let your customer know that. They left me completely in the dark. And the cold.
Greg L
- Approximate cost of services:
- $100.00
- Company Response
Hello Greg. We sincerely apologize for this inconvenience. We don't typically do this type of work, and we're sorry we couldn't solve this issue. Although we tried giving you a call, we're sorry we missed yours. We're happy to hear you got your issue fixed. Please give us a call at 905-457-4425 if you'd like to discuss this further.