Bayview Home Appliance Centre Ltd

Steam function on dryer wasn't working. The first person said the water wasn't connected. A different company (the appliance installers) came and actually pulled the dryer out and showed that it was connected to the water supply. Bayview came back and was now able to activate the steam function, but it was squirting water instead of releasing steam. Now it was leaking water from the front door. They said it's not supposed to be water tight, and if there were clothes in it, it would leak. I added clothes and it still leaked. They then waited 2 months to get parts for the dryer (which was brand new and had been used twice since it was installed). Now they call to book appointments, but they only book a week in advance, and are always fully booked. Furthermore, I told them to only use my phone number, not my wife's, and to remove her number from their records. They said, "you never answer," but they called me twice, 3 minutes apart, then called my wife twice within 3 months immediately after; I was calling them back 3 hours after they left a message, but that's apparently too difficult for them to tolerate. I told them that I would call them back if they left a message next time. The conversation always ends with "ok, we'll call you again next week" when I can't take the one time slot they offer. They called myself and my wife again, 4 times in less that 10 minutes the following week. I told them no other company only books one week in advance, and that they should just book it while we're on the phone instead of playing phone tag for another 2 weeks. They refused. I told them not to call me, to cancel the service, and that I would advise whirlpool to remove them from their licensed vendor list while I asked for a different company. They told me, "That's fine, your opinion doesn't matter; they won't listen to you." #whirlpool #terribleservice #goelsewhere