Ben's Appliances

Appliance Repair
Surrey BC V3T 1W2
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84%

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Reviews by rating (past 12 months)

Reviews for Ben's Appliances

Average customer rating:
9.8 10 (206 reviews)

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Dawn from Surrey
Dawn from Surrey
3 reviews Surrey, BC
10/10

Replacement part

The oven door handle came loose so with the help of some YouTube videos, we got it off no problem. Ben's had the replacement in right away. Friendly, knowledgeable service.
I learned they sell refills of laundry detergent and dish soap and other kinds of soap! A win for the environment close to home!
We have gotten at least five different appliances from Ben's and have never been disappointed with the store or its service. Thank you!

Approximate cost of services:
$180.00
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Company Response

thank you for the kind words! And for spreading the word of our soap refill station! https://maytagstorebc.com/pages/bens-appliances-soap-refill-station

Password in Surrey
Password in Surrey
1 review Surrey, BC
10/10

Dishwasher

Your employee was professional and courteous. He was able to accommodate with our work schedules. It is nice to have someone make an extra effort to provide the support we needed. Thank you

Approximate cost of services:
$0.00
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Company Response

We try our best to work with customers schedules and needs. Glad we were able to help

Private User
Private User
Private User reviews Delta, BC
9/10

Maytag Washing Machine

Wash machine agitator “clunked at the end of left and right motions. It was a large nut that stabilized the drum had loosened up. Rectifying the problem, which was to tighten the nut (again) cost me $60.00 for a Service Call and an hours labour. The repair man advised he remembered being called to our house approximately 8 months to a year earlier for the same reason. The repair man was very friendly and polite but having said that, I would think that an earlier call to repair the same issue should have lasted more than a few months, or perhaps the earlier repair hadn’t completely addressed the problem the first time. It is hard to believe that i’ve Had to pay for 2 Service Calls and 2 hours of labour to really do nothing more than tighten a loose Nut.

Approximate cost of services:
$125.00
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Company Response

Thank you for your review.

Natalie in Surrey
Natalie in Surrey
1 review New Westminster, BC
10/10

Dishwasher breakdown

Jamie phoned on time, arrived on time, quickly diagnosed and explained the problem with my dishwasher, gave me an estimate of the cost of repair. I decided to buy a new one, from Ben's of course. Professional, friendly, knowledgeable and honest. Can't ask for more!

Approximate cost of services:
$90.00
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Company Response

Thank you for the kind words Natalie. We pride ourselves on our professionalism. Hope you enjoy your new dishwasher

Password  in Surrey
Password in Surrey
1 review Surrey, BC
10/10

Just in for assessment so far but real gentlemen and listens to customer

Hi there we were so pleased with the attitude and professionalism of your team. We hope our product can be fixed. Either way your professionalism has been greatly appreciated.thank you

Approximate cost of services:
$0.00
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Company Response

Thank you for your kind words. We pride ourselves on our professionalism and knowledge

Patricia lessard in Surrey
Patricia lessard in Surrey
1 review Surrey, BC
10/10

Absolutely and totally outstanding

First off it's nice to phone a company and have someone answer the phone rather than have to push a bunch of buttons and then end up having to leave a message anyway.

The price was excellent as well. Russ made the process smooth and enjoyable.

Patricia Lessard

Approximate cost of services:
$2,000.00
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Company Response

Thank you for the great review. We pride ourselves on our customer service.

Private User
Private User
Private User reviews Surrey, BC
10/10

Install new Fridge

Service was awesome and dealing with staff in store and service and delivery staff go to great lengths to keep you happy.Russ and Kevin were extremely helpful.There was a small dent on side of Fridge when delivered and Kevin pointed it out, thank's to Russ for the bit of discount towards our final bill.

Approximate cost of services:
$2,400.00
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Company Response

Thank you for the great review. I will pass on your kind words to both Kevin and Russ

AndyinBC in Surrey
AndyinBC in Surrey
1 review Surrey, BC
10/10

Better than the Others

Went to one of the bigger appliance stores near my house and shopped around for 30 minutes. Not one person approached to offer help. Found a few dryers that looked good and phoned Ben’s. Matt helped me on the phone, answered all my questions, and ask a few of his own to get me to the right dryer. Because I had bought a washing machine from Ben’s before I had complete faith in them and bought the dryer over the phone. Kevin and his son delivered the next day, removed the old machine, installed the new one and gave me advice on using the various dryer settings. Have never had anything but excellent service from this company. Will go there again. Thanks you guys.

Approximate cost of services:
$750.00
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Company Response

Thank you for the great review, we hope you enjoy your new dryer.

Lance in Surrey
Lance in Surrey
1 review Surrey, BC
10/10

Laundry Centre

Russ was informative and very helpful during our phone conversation. The process was easy, the pricing was the best I could find online, and the experience was great compared to those I've had in the past.

Approximate cost of services:
$1,850.00
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Company Response

Thank you for the great review.

Kath in Surrey
Kath in Surrey
1 review Surrey, BC
10/10

Dishwasher

Gave not taken delivery yet, but I trust Ben's Appliance based on past experience. Purchased washer & dryer in the past few years, was offered good advice and excellent service, including expert installation. I trust this experience will be positive as well.

Approximate cost of services:
$700.00
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Company Response

Thank you for the kind review. Please let us know if you need anything

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ben's Appliances

Bens Appliance started as an appliance repair and sales shop that served Surrey and surrounding areas in 1962. As the area grew this family owned and operated store managed to open its doors to more and more families from all over the Lower Mainland. Fast forward more than 50 years ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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