Ars Repair & Installation

LG fridge repair, took LG up on the special labour rate. Wish I knew if I saved money or not. Lol

It was a little expensive. However, the entire process was very thorough, with minimal interactions but extensive communication from the beginning to the end. Very efficient service!

The technician arrived in the time I was given and quickly identified and resolved the problem. He was very courteous and left the area clean. I would absolutely use this company again and cant recommend them (and Rodrigues) enough. Great experience!

The service was incredible! Arrived on time, fixed the problem when another repair man indicated the part would require 2 persons as the machine was stacked & the part would not be available for several weeks. Recommend this company very strongly!!

Raman and the ARS were called in to service an LG microwave that was just outside of warranty. LG stepped up and covered the repair. Raman and the ARS executed it extremely well. The communication was excellent, the service courteous and professional and the experience was far exceeded expectations. Above and beyond service!

LG warranty repair.
1st visit (Friday night) 3 days after calling Assurion for warranty repair. COMPRESSOR REPLACED (a lot of huffing and puffing and lighting and relighting his propane torch)
-morning after not cooling.
call again (Saturday) and put on "excalation list. "3 - 5 business days quoted.
Tuesday I have to call. - technician will be out in 3-5 business days.
2nd visit (Friday night again) he sees compressor leaking and super hot. says the cooling fan that cools the frigerant is not working. "Will see if part is in stock and come out "ASAP""
called ARSE today (Tuesday) 9:55am on hold for 45 minutes then call hung itself up.
called again now 1:30pm. "yes part is in, but we already set the schedule for technicians, IF YOU CALLED BEFORE 10AM we would have sent a technician tomorrow, but it will be Thursday"
Bad customer support. EXCALTION MEANS NOTHING.
WILL NOT USE THIS COMAPNY AGAIN IF I HAVE A CHOICE.

We reported a faulty washing machine, using the description "no matter what size the load the machine dances around the laundry room."
We had to wait ten days for the technician to turn up.
The "technician" arrived and, chatted with me and carried out his tests, which included checking that the machine was level by placing his measure on the curved control panel.
He then ran a spin cycle, with an empty machine. He told me it could be either the struts or shock absorbers, he called his supervisor, they came to a joint conclusion, he left.
I had heard nothing so I called the office Feb 27th. and was told that the "joint conclusion" the technician and his manager came to was that there was nothing wrong with the machine.
He did not tell me this before he left. Had he done so I would have insisted on doing a spin/rinse cycle with a few items in the machine while he watched.
How can a technician and his supervisor come to the conclusion nothing is wrong if they haven't carried out the proper tests??
Several email later, one which included the fault notification video from the machine they concluded that we were loading the machine incorrectly.
A few more emails and they sent us a quote for $1224.69 for parts for a machine which had no faults. I have asked for a refund of the initial charge but so far have received no response.

I purchased "LG Out of Warranty Support" to repair my dryer on Tuesday and filled out all of the details including the error code, technician was scheduled for Monday the next week.
On Monday got a call that the technician couldn't make it, and they have to reschedule to Wednesday.
On Wednesday the technician came and said that they don't fix that error code.
So after a whole week, two days off work staying at home waiting for the technician, my dryer is still not working and I paid for the privilege the learn that "Ars Repair & Installation" does not deal with my specific error code.
They could have just refused the original support request that contained the error code, but they decided to waste my time and money.

ARS came out to service your grandmothers dishwasher and service was great. Trustworthy company with amazing phone staff ! Catherine and Daniel were a great help as my grandma is not very tech savvy. Deron was very knowledgeable.

Website says free service call with repair. No viable repair options provided, charged me for $120 + hst for 2 minutes of work.

Then quoted me another diagnostic fee of $400 or more with no guarantee that they can figure out what's wrong with it.