Hansen Plumbing Heating & Air Conditioning Ltd

Great prompt honest service from Ryan. Recommend this company and have used them many times. Checked furnace and worked on a plumbing leak. Came back when we needed them and did the job right.

I was getting error codes on my home boiler so I hired this company to perform a "Service and Flush". Despite being more expensive then their competitors I decided to hire them for three reasons; 1) When I described my issue they said they would look at the boiler and everything attached to it in addition to flushing the system, 2) They had a good standing with the BBB and 3) They were certified by the manufacturer.

Long story short, the technician overlooked a very obvious issue and the boiler still wasn't working properly after he left. We then called him back. When he came back he adjusted the thermostat on the hot water storage tank and then tried to charge us another $200 which, after a lengthy dispute with one of the Hansens, was not charged. The boiler still didn't work properly after that so I decided to call another plumber who then completed the work that I believe I had contracted Hansen to do and I had to pay another bill.

Once again I raised my concern with the company and asked to be compensated for the additional cost I had to incur in hiring another plumber. Of course they were once again argumentative and adversarial.

In my opinion this company prefers to charge premium prices for everything regardless of whether the issue is resolved and does not hold themselves accountable to being through in their work resulting someone else having to finish the job. I would not recommend them to anyone!

We had a burst pipe in our Kitchen Cieling on a Saturday. Ryan Burns was there within an hour. We found him to be very professional and efficient. I would use Hansen again in the future!

You don't always get what you pay for.

Four years ago I paid over the odds for a new hot water heater from Hansen. They convinced me at the time that while the cost was higher than others they had been in business for 30-years and stood by their work.

I found out today that this is not the case.

Four years after the tank was installed and with a further four years left on the warranty it stopped working.

I called Hansen and they sent a plumber out to have a look, there was a part that needed to be replaced and was covered under warranty and would take about an hour to replace.

Despite the part being free and everything being under warranty I was informed that i would have to pay $300 to have the part replaced plus $60 for the service call.

When I complained that this was unreasonable since it was just an hour long job and it was them that had installed a faulty product they became beligerent and began lecturing me on the cost of doing business in Calgary.

I asked them if they could simply provide the part and I would do the work myself (I was told the job simply involved draining my tank and replacing the one part). They refused to do this and said only they could get me the part under warranty and only if I paid them to do the job.

Finally I relented and agreed to have them do the work but told them that I would be writing a negative review on this site because I felt their service was unacceptable.

At this point they said they were unwilling to do the work at all, unwilling to do the warrantied repair work on the product that they installed.

Awful, just awful, customer service.

I will never call this company again and you should think twice about it as well.

Went all night the sink blocked. Called them in the morning and the job was done very fast. The response and the speed at which the job was finished was well appreciated.

Avoid if you have a residential boiler. My system was running a bit too warm so I booked these guys. On the phone they were all like: Oh, yeah we are the best boiler guys ever. The Tech calls me and he was shocked that the call had to do with a boiler. I asked him if he was ok with it: Umm, sure. Not sure what he did but he was there 10 minutes, claimed he "adjusted it" and diagnosed a bad thermostat: $292.95!!!

The entire boiler cuts out the next day for 18 hours. We have no heat, no hot water in the middle of winter. I call their emergency line at 9am on Saturday. NO ANSWER! This is their 24hr emergency line. Some chick calls back at noon! She refused to send somebody out because they scrawled "no warranty" on my invoice! The boiler resets on it's own but I call the Tech because I had his cell number. More "free advice", like mentioned in another review: Adjust your mixers. The mixer starts to leak! Now I'm freezing and facing a flooding issue. I called a real plumber after that.

Required a non emergency repair during the week. Service tech was out within a hour and a half. Very efficient and friendly service. However, due to menu pricing the job was outrageously priced. I had supplied the faucet and they supplied the shut offs only.

Stan from Calgary:

Mike from Hansen Plumbing and Heating came to install new faucets into our kitchen sink, to replace a garburator with a new one, and to replace the innards of a toilet jacket with a new kit. He arrived at the time promised over the telephone, was very polite, neat, and eager to please. Everything was done right and quickly. I will call Hansen for any work that I will need to be done in the future, and will recommend the company to others with plumbing needs.

A long overdue furnace cleaning & maintenance. Peter & Ed did a great job and shared some useful tips and info. We will continue to hire Advanpro in the future!

Hansen Plumbing and Heating is the best. We had just moved into an older house and found that our furnace was making horrible noises. It was a cold day and Rene came out to tune it up. Nothing was actually broken yet. Then it died later on that evening and Don came out and found that the blower motor went. He went out to get parts and came back right away. It was fixed very quickly and it has been working fine ever since. We also found out when replacing our washer and dryer that the water taps leaked, so when we went to turn off the main water valve we found that it was seized! Don came out and fixed the main water shut off and put in new laundry taps as soon as the city was actually able to locate the shut off in the alley.
Everyone that we have dealt with in this company have been excellent. Will definitely use them again. They came highly recommended by my family who also live in the area.