City Gas Company Limited

The actual account of what happened was that the customer hired us to get her pool boiler working.

We found a flow switch not functioning which we replaced. We also found that the she had an item called an Aqualink that was not working causing the heater to not function as well.

We simply bypassed this piece of equipment and told the customer that she needed to have an electrician or pool company service the aqulink, as our technicians are licensed gas fitters, not electricians and are not familiar with these pool and spa specific equipment. We are licensed to re-wire the boiler pool heater system, not service the Aqualink. which is what we did.

My technician even took the time to carefully show her which wires he passed. All work was done to code and done safely.
The customer then called in saying her pool company didn't want to work on it as they didn't understand the wiring. I told her we are more than happy to come back, but that due to the heat wave in Toronto we are completely inundated with customers with no air conditioning. Most of which are seniors, people with health problems and families with children. I explained that I could not bump one of those appointments to come and help her out with the wiring for her pool.

We unfortunately cannot make it out to every call that comes in immediately. We have to prioritize our customers; first by the order that we received the call, then by severity of the situation. Considering that we had customers with health concerns they needed to take precedence over someone's pool as it is just a luxury item.

Unfortunately this customer felt that she should take priority, got mad and hung up on me. Then wrote this negative review.
We stand behind all our work 100% and completed our job here. The only issue was her pool company not understanding the wiring of a part that was simply by passed to allow the heater to function.

We would be more than happy to come back to assist the pool company in understanding boiler wiring and help them get the pool and spa functioning. If you would like to contact our office again we can schedule you in for an appointment at our earliest availability.

This is a fraudulent account of the work that was done.
When we installed the new boiler system in this old home we recommended that the customer replace all the radiators and piping to them as the system was so old and the original piping was in poor condition.
The customer was trying to save money on a large renovation and did not want to listen to our recommendation. Once the system was connected to the old piping there were leaks. Which were noticed quickly and subsequently repaired immediately; which did not cause any damage. We were not asked to pay for any repairs as there were none.
We also did not try to charge the customer for any further work. Nor did we say that the attic leak was due to the unit not being serviced by us.
We offered to come back to work on the attic if there was an issue. But the customer refused to have us back, just demanded that we pay for repairs (in cash, they said they didn’t want a cheque) without any evidence of what caused the 'issue'. I think they are just trying to scam some money as they spent too much on their renovation.
But it is not right to blame someone for something and not even let them come to document the damage, then demand money and post fraudulent comments. I will be contacting HomeStars to have this removed as it is not accurate.

Thanks Mike! We're glad to hear we were able to take care of everything and make sure it was done to code. We look forward to working with you again in the near future!

Regards,
City Gas