Mersey Heating And Air Conditioning

Mercy looked after my furnace and air conditioner for 23+ years. They were always on time and courteous on their visits. They were very informative and took their time answering my concerns. Nice personal touch from all the technicians.

Our previous furnace was purchased from Mersey, and we used them once again as their service had been good. They were very knowledgeable re: the heat pump options and were able to coordinate the insulation work and assessments we required for the Greener Homes Grant. The work was done very quickly and well. Mersey was responsive to any issues we raised. Very pleased with the outcome.

I have maintained a yearly service contract and never had anymore problems having the technicians attend for the service call. The service is so good that neither my furnace or air conditioner have broken down.

Mersey Heating Technician, and Service Maintenance Staff are knowledgeable and very professional. They're diligent, honest, and reliable.

Berlin and his colleague did an outstanding job. They arrived on time and did the job with a great work ethic and attitude. Mersey should be grateful to have two such great employees representing the company. Stellar customer service.

I called for getting my furnace tune up before winter. The technician didn't arrive at the stated times but he did a very good job and I found him friendly and efficient.

Miguel came to clean my furnace and found significant water damage which he showed me. The furnace is 15 years old so we discussed fixing the problem or purchasing a new furnace. Following Miguels clear explanation of the pros and cons of the different furnaces available I decided to have a new furnace installed. It was his knowledge and manner that made the decision very easy. Thanks Miguel!

they flooded my basement lazy to check stud finder tool cost 20 dollars to check safe to drill through wires or water and the old wires for air condition good to use for another 30 years li

Technician Resat came early and on time. Very courteous and thoroughly inspected/cleaned our furnace. He changed the air filter and recommended to change the air purifier UV tube. However, since the furnace was seldom use for air conditioning in the summer, we declined the recommendation and opted to change it next year. The price for the service is very reasonable.

I bought the whole furnace, air conditioner, hot water tank 8 years ago with a 10 years warranty, unfortunately recently the water tank broke , I called , they sent a technician the next day and his assessment was to change the tank
He sent the invoice to the office, hoping they will get back to me by next day , knowing we have no hot water
Nobody followed up. My husband and I ended up calling them more than 10 times the next three days, they keep saying , they are waiting for approval of the warranty
Booked for another technician, stayed home all day , nobody showed up , every time we called, they keep telling us , they will follow up or the representative had no clue what was going on
After a whole week of no hot water, I had to change my Thanksgiving day gathering plans to rent a hotel room to take showers
As I am writing this review , still dont have hot water, had to call another company to buy a new hot water tank
Have to spend all these money even though we have two more years of warranty on it
Still no one has called to follow upVery very poor service
Their customer service representative, not knowing how to solve problem , just answering the phone
They gave us soooo much stress , just to check the warranty in a timely manner.. cheap company