We are Watermart's customer for close to 16 years now with our reverse osmosis system. Five years ago, our daughter sold their house and we recovered the installed water softener. We contracted Watermart to have it re-installed in our house. During my visit to Watermart's store to buy some reverse osmosis filters for our house and that for our kids (3 systems in all), I asked Dave if we need to change the filters for our water softener and he said that we need to change it due to possible bacteria growth in the carbon filter. For a retired person to change the resin and carbon filters every 2 years will be expensive and Dave suggested to remove the carbon and have it only as a pure softener. We agreed to do the job with the agreed amount.
Ken was dispatched to do job. He found out that there were 2 tube containers, one for resin and one for carbon. Dave thought that we have a single tube configuration. There's a need to remove one tube requiring re-piping. With additional labour involve, Dave gave me a very reasonable change in the agreed quote. Dave, you are a very honest person to do business with.
Ken did the hard work, when I say hard work ... it's hard and involved heavy lifting of all the resins and carbons. Ken studied carefully how to do the reconfiguration avoiding any mistakes. After the job was done, Ken ensures that there's no water leakage as well as he cleaned up everything. He is very polite, courteous and very patient with all my questions as I asked too many of them.
It's really been a pleasure doing with business with Watermart. They are very professional in their business dealings.
Thanks Dave & Team !!!
