This is a letter that I have addressed to the Company.
Hello.
Last year we had a disagreement over an invoice where I believed that the technician had mentioned that his intervention would cost around 20 or 30 dollars less than the invoice I received.
I told your office that I would be happy to keep doing business with Buoyline pools but that the invoice should be adjusted to what was promised.
Since the technician didn’t remember saying anything, your Company decided to stick to its invoice disregarding the customer’s word and basic customer service, for about 30$ worth of income.
Therefore, I promised to never return again to Buoyline Pool Services.
I just wanted to pass a message that, a competitor has earned my business and that the total amount spent so far this season is 730$ in products and one pool blanket. I also expect to replace the winter cover this fall.
One day I showed up with my 3 year old daughter who asked if they had a balloon. Since the store manager didn’t have any gifts for little kids he took upon himself to get my daughter an inflatable duck for the pool from his shelves and just gave it to us. They can expect my business for a while!
Sincerely.
- Approximate cost of services:
- $120.00