Substituted no name garden patio door for Gentek product
- Approximate cost of services:
- $23,000.00
Substituted no name garden patio door for Gentek product
18 windows, 3 doors, 4000sqft roof, 5 skylights
In response to this client, firstly we must say that not all facts introduced in this complaint are accurate. We will not start a game of "he said, she said", however we must in turn defend our actions in this case. When this client contacted Home Depot to do the work on their home, we had only been exclusive to Home Depot for a short time. When dealing with a large corporation such as them, we do not always have the upper hand and first response to our clients. What I mean to say by this is that too many people were involved in the decision making for the installation, products and communications, which in turn resulted in miscommunication of many situations. We will not go into details however, we stand by our company and the workmanship we provide. We have been a reputable company in the Sudbury area for over 14 years and are growing and acheiving great succeess with clients. With dealing with litteraly thousands of clients, only one complained on this site. This means that majority of our clients were fully satisfied. We encourage you to come see us or call us and see for yourselves the service and professionalism we provide for all.