John, Derek and Dave were amazing!!!. They answered all my questions. I wish the office was as good. Our Appt was between 11-1. I called at 12pm spoke to Nick to confirm we were still on schedule, he advised the crew would be here within the time allotment. At 1:45pm the crew still hadn’t arrived. I called back again, to be told they would be here in 15 mins. The crew finally arrived at 2:30 pm. I had to make alternate arrangements for a variety of things I needed to do, which I wouldn’t have needed to if the office had just been honest and advised the actual time the crew was going to arrive. Honesty and customer service go a long way, which unfortunately seem to be lacking from the office. The saving of this review is and excellent work that was done by the crew that was here.
- Approximate cost of services:
- $2,025.00
- Company Response
Hi Char!
Thank you for taking the time to leave a review. We appreciate all feedback and will be sure to address the miscommunication situation directly with the branch. Our sincerest apologies for any miscommunication that did occur.