Ideal Insulation & Roofing

My restoration project manager brought in his preferred insulation and roofing company, Ideal Insulation. It was just a week before Christmas and our attics were full of icicles and frost. Shawn from Ideal came to inspect the attics and listen to our concerns. He understood the high risk of moisture penetrating our attics to reach our main and top floors with the current warm weather. He also understood that we were very worried about ruining our completed top floor renovation during a devastating recession and our insurance wouldn't provide any coverage for this situation.
Shawn's crew had just two days to remove the wet insulation in both attics to avoid mould developing and carefully time the warm weather with the full thaw of the ice in order to capture the melted ice while up there.
The men wore full wet suits and masks to enter the attics through the roof vents and work vigorously to catch what sounded like a major downpour over our heads. They emerged victorious and without any breaches to our home. Their roofer took care of the roof vents, Shawn did the little clean up that was needed inside, and they left as quietly as they came.
The restoration company took over to dry out the wood in the attics but neglected the project for the following 5 days. Snow had accumulated in both spaces and water penetrated our plaster ceilings and electrical on both levels, causing floods on Christmas day. We slept with plastic and towels over us while the water dripped down. I contacted the project manager who finally installed dehumidifiers on the 26th and then took off again so I emailed Shawn. He was snowed in somewhere but came out the next day to inspect our new damage. He said that we did not need a week of dehumidification in the attics and that there was no need to further delay re-insulating since that would only make the house more vulnerable to other problems. He offered to tell the project manager that he was going to put an end to the delays and finish the work the next day to finally bring us some peace. It was a huge relief.
As usual, the Ideal crew rallied in short order and started work on fixing the roof vents, properly preparing the attics with baffles and sealed joints, before blowing in the correct amount of insulation. They did a great job and Shawn was an amazing leader in this situation. He is quiet but extremely hard working and effective. Thank you!
Shawn is a very kind and patient gentleman who appreciates punctuality and effective communication. Knowing what is going on is half the battle so we feel very fortunate that Shawn was able to help us. Thank you to everyone at Ideal. You are all very professional and reasonably priced.