This company has no INTEGRITY whatsoever. I read the brochure Brandon handed me upon meeting, as well as the reassurrance of the appraiser and adjuster "Titan" will handle removal and restoration. I spent 4 hrs at -30 c removing what we could and marking other items for thier removal by titan at a later date. Titan had gone and removed everything from the house however items marked for restoration, they claim were my responsibility to remove them, therefore nothing was kept. I had a complete living room dining room and bedroom set of mid century vilas furniture, this belonged to my grandmother. 3 pieces were unsalvagable however 7 pieces untouched by fire, very smoked damaged. When this process began i was rold anything i wanted to try to keep Titan was to take it back to thier shop for cleaning. So I ask how is the responsibilty mine to remove the items i was instructed Titan had to clean??? I have now lost everything, i can not replace the furniture ive spent 40 yrs dusting everyweek, the memories with my family that those pieces were a part of.
They have no accountability, not even for thier iwn brochure
- Approximate cost of services:
- $0.00
- Company Response
Thank you for your feedback and I'm sorry that you had a negative experience. Fires are devastating and we try our best to make the process as easy as possible for the families affected.
Although we handle the removal and restoration of contents damaged by fire, situations arise where items are damaged beyond our abilities to repair them. Unfortunately, in your case, the contents in question were heavily smoked damaged and covered in ice and insulation due to the fire and efforts by the Fire Department. Prior to our arrival, your insurance company hired a third party expert that determined your contents "non restorable". When you met our people on site you were afforded the opportunity to remove any additional contents you felt you wanted prior to the demolition. At that time you chose not to remove any additional contents and therefore they were disposed of during the demolition.
I hope the clarifies the services we provide.
If you have any other questions please feel free to contact me directly.
Regards,
Brandon Van Unen