My house was built in 2010, Great Canadian was the roofing contractor. Before the end of 5 years warranty I noticed a shingle blow off, more inspection indicated about 1/3 of the shingles are not sealed. I contacted Great Canadian and Wes Cheyney the general manager responded almost immediately and arranged an inspected (himself and the service manager). The issue identified as material issue (something brought up by another roofing company). Wes helped me to make a complaint for the material supplier (BP Canada Building Products of Canada Corp.)
Regardless of the result I can consider Great Canadian, a responsible and reliable contractor.
The only recommendation I have for Great Canadian is to use material worthy for their good work (even if the builders conduct them to use the brands that don’t have a proven quality).
In my case, the roofing issue made me to do a bit of research about the BP products. My lesson learned based on my own case and what I found is to think twice before using BP products. In general, my recommendation is to make sure the shingles that builders are specifying or your are using to renew your roofing has a clean history and proven quality (don’t rely on the builders’ recommendation only).
- Approximate cost of services:
- $1,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Keivan,
Thank you for the feedback. We are pleased that Wes was able to attend and assist you with the process with the warranty claim for the material. We have noted your recommendation. We certainly look forward to doing business with you in the future.