Planet Granite & Quartz - Out of Business

Planet Granite was engaged to supply and install a quartz countertop and island during my kitchen renovation. It was quickly discovered that the surface of the quartz had several areas of defect ABOVE the factory polished surface. All attempts to have the company assume responsibility for and provide compensation were met with silence. It was ONLY when I said that I planned on reporting them to the BBB that I received a response from a company representative. The email was extremely inappropriate, unprofessional, and threatening, and was an attempt TO PREVENT me from posting a negative review. I have subsequently raised a case with the BBB however, since they are not accredited they have no requirements to settle the dispute in good faith. Ive just received an email from the BBB indicating that Planet Granite has not responded and this decided to place this review. The pictures posted undeniably show defects.

The cost of the product installed was just over $10,000. I was only seeking $1,200 as fair compensation instead of having them completely remove and replace the product. Instead of doing the right thing in my opinion, they chose to blame everyone but themselves. If they feel the responsibility resides elsewhere with their suppliers then THEY should seek compensation from them. Thats the normal way for financial recovery. Since my money and contract were with them, they should be the ones providing my compensation.

Planet Granite did a great job for us. The sales dept. was very helpful and did not pressure us to buy in any way. Their pricing was competitive and they had a wide selection of products to choose from. Their installer was courteous, professional and did a great job to ensure the seam was barely visible.

March 17, 2023 - from the moment I walked into the store 4 weeks ago, until the counters were installed yesterday the experience was great. Meeta the Administrator, is knowledgeable, friendly and helpful. The work was done in a short time and the installers were friendly and experienced.
If I need to have another kitchen or bathroom completed this is where I will be going.
I would recommend this company 100%, it is not open without an appointment, but once you reach out for an appointment you do not wait.

Planet Granite has a wide range of selections and the best customer service! Meeta took a lot of time to walk us through our options and never pressured us to pick more expensive designs. When I was not fully satisfied with the specific slab that was provided by the manufactuter, Meeta was super understanding and did everything in her power to get an exchange from her supplier. The installation was flawless, with no issues at all. I highly recommend Planet Granite!

We Loved working with this organization. Meeta is very helpful in qualifying the right product for our project, the measuring was spot on and the installers were exceptional. I wouldnt hesitate to use this company again. Weve included only one photo as the finishing details like shelves, shroud details, beam etc, still not complete.

Meeta and her team were excellent! I was happy to be able to visit the shop and discuss our ideas with Meeta and see the slabs in person before making my decision. Once we chose, it was an easy process to order, get measured, and installed. We are so happy with the result!

I hired Meeta and her team for the installation of Quartz countertops in my kitchen and two washrooms. Her team did a wonderful and very professional job. I was satisfied with their services.

We are delighted with our countertops. The process was very smooth and efficiently executed. Meeta is very pleasant, helpful and thorough. She is supported by a team of professionals that delivered excellent results. We definitely recommend this business.

Looked at many other granite/quartz companies in Ottawa and dealt with them last as I had used their services previously. Their quote was about $1000 better than the other 3 I got and I get more comfortable with them. They recommended a stone that best fit my needs (which no one else did) and how to best meet my requirements with the reasoning (I installed a pass through with a breakfast bar). Would recommend to anyone to try them out. Youll be pleasantly surprised.

Simply amazing service from Planet Granite. As a new customer, we were very impressed with Meeta's work ethic and focus on providing exceptional customer service. Our purchase was for a newly built cottage over an hour away from Ottawa - which didn't deter Meeta at all. The installation team was top notch as well! Highly recommend.