I was given an arrival time frame during the morning and the cleaners didn't show up until well after 2pm. When they got here the price for my cleaning was more than double what I was quoted on the phone because the phone operator didn't include the cost of doing my stairs even though I specifically told her I wanted them done. After arguing with the supervisor they didn't believe me until they listened to their recording of the conversation. I got a reduced price because of the hassle I was put through but I still wouldn't use this company again. There were stains left on my carpet that they said couldn't be removed but yet I got them out using a store bought cleaner. Not worth the time or money to go with this company.
EDITED on February 24, 2012:
Hi Dana, I received the voicemail you left me on Feb 16/2012 and I left a message for you the next day (Friday the 17th) but I have yet to receive a call back from you. The rep I spoke with (whose name I didn't get) said you'd call me back on Saturday at the latest. I've now waited a week for a call back from you. Thanks for the excellent service...again.
- Approximate cost of services:
- $400.00
- Company Response
Hi Joanna, we're very disappointed to hear about this situation. While it is our standard procedure to review telephone recordings to confirm pricing concerns, you should not have been made to feel like you were not believed or had to argue to get this result. Unfortunately I am having trouble locating a recent cleaning in our system under your name so that we can get in contact but we would really appreciate if you would give us another chance to fix this situation - please telephone us at 780-455-2881 and ask to speak with with either of our managers Matt or Dana.