I needed my couch and ottoman cleaned, thanks to training a new puppy. I had called Albert Carpet Cleaning to get a quote. They said that it would be a 30 day wait because I live in a condo but that I could bring my cushions and ottoman into their facility to get it done earlier. My first surprise was the price. They advertise that they can clean your carpets for $99, which was also on the first email quote. When I had phoned, the girl quoted me $140 because they were treating with their bio treatment. I thought it was a lot for 3 cushions and an ottoman but it needed to be done. When I arrived she said they are bigger than a normal cushion and it was cost $200. I wonder what it would have been if they came to my house and cleaned the whole couch instead of just the cushions??
They told me it takes a few days to clean, which was also a surprise, but I agreed. I told them it was my only couch in the house and they said they I could have it Saturday. 3 days, an inconvenience but no big deal. On Saturday I called and they said it had been cleaned and ready to pick up. Later that afternoon my boyfriend went to get it and they said it had already been picked up. They disappeared for a while and then said that it still needed to be cleaned and wouldn’t be ready until next week. He figured they couldn’t find it, so I called and talked to the girl who I had talked to that morning. She said that it was there, but they didn’t clean it properly and it had to be done again, and would not be ready before Tuesday. My couches were ready for pick up on Tuesday but between the hassle and the price I don’t think I could recommend this company. The girls on the phone are very friendly which is the only thing the company really had going for them. Next time I need services like this I will definitely be shopping around, and I recommend the same to anyone else.
- Approximate cost of services:
- $200.00