I first made the appointment on July 22 requesting Justin do the cleaning since he did such a great job on my furniture last year. I was told Justin would come out. Well, Justin did not come out I think it was Mark, check with the office on the name. Anyway, I was totally stressed, upset and disappointed! The sofa and love seat looked worse than before he cleaned it! Justine came out to inspect it and took pictures.Then July 31, Lawrence came out to inspect it. On Aug 15, Ron came and finally cleaned it and did a fantastic job!! We were not able to use the living room for 24 days! I paid for 2 invoices--C430993 &C430910, A full refund will be appreciated. Thank you.Verna Desanko
- Approximate cost of services:
- $180.81
- Company Response
Hi Verna,
I sincerely apologize for the situation and how it was handled. I would be happy to refund you the amount and will contact you shortly to arrange it.
Matt - Customer Service & Sales Manager